CCB is committed to making great custom products. We have a proofing process that starts with processing the artwork that is submitted and sending a professional digital mockup for approval.  If the product that is received does not match the approved artwork, a Brand Representative will be engaged to discuss available options to satisfy the order. 

 

Our policy lasts 30 days. If your merchandise purchase is beyond 30 days, unfortunately we can’t offer you a reprint, refund or exchange. For all return inquiries, email info@coastalcarolinabranding.com.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where either partial or no refunds may be granted: (if applicable).

- Merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Customized / personalized merchandise on Fan Gear sites is non-returnable.

- Any item that is returned more than 30 days after delivery.